OmniTouch Contato中心 Standard Edition
可伸缩的 and reliable contact center solution for 最多7个,000 agents.
The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contato中心 (CC) addresses installations of all types and sizes, 从小容量到大容量.
OmniTouch CC Standard Edition offers an embedded call distribution solution with Alcatel-Lucent OmniPCX Enterprise for lower TCO and ultimate reliability. Advanced supervision and agent desktop capabilities can be delivered from additional virtual machines.
Destaques
- Route, monitor and manage inbound voice interactions for customer welcome and contact center
- Adapt your call routing strategy in minutes using the patented WYSIWYG interface
- Enjoy reliable call distribution, supervision and agent desktop capabilities
Características
- 5 to 2,一个节点上有800个代理, 最多7个,000 agents in a multi-nodal OmniPCX Enterprise configuration
- 远程代理设施
- Branch survivability for inbound with Passive Communication Server
- Prioritized ‘skill mapping’ routes calls according to best available resources
- Advanced queuing with embedded voice announcements
- Integration with compliant business applications, messaging services and LDAP directories
Benefícios
Modelos
CC署长: Real-time configuration, monitoring and reporting module.
CC的分布: Automatic call distribution module.
CC的代理: Desktop application module for agents.
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